Friday , June 14 2024

Troubleshooting Common Issues with the Oticon ON App

Troubleshooting Common Issues with the Oticon ON App

If you’re experiencing trouble with your Oticon ON App, don’t worry, you’re not alone. Here are the five most common issues and how to troubleshoot them.

1. App won’t connect to hearing aids

App won't connect to hearing aids

If your app won’t connect to your hearing aids, the first thing to check is whether your phone’s Bluetooth is turned on. If Bluetooth is on but the hearing aids still won’t connect, try turning off the Bluetooth on your phone and then turning it back on after a few seconds. You can also try resetting your hearing aids by turning them off and then on again. If none of these techniques work, try uninstalling and reinstalling the app.

2. App won’t open

App won't open

If your app won’t open, first check to make sure it’s fully updated. If it is, try restarting your phone or device. If that doesn’t work, try uninstalling and reinstalling the app. If none of these techniques work, you may need to reach out to Oticon customer support for further assistance.

3. App is slow or crashes frequently

App is slow or crashes frequently

If your app is slow or frequently crashes, make sure it’s fully updated. If it is and the problem persists, try closing all other apps and restarting your device. If that still doesn’t work, try uninstalling and reinstalling the app. If the problem continues, you may need to reach out to Oticon for assistance.

4. App notifications aren’t working

App notifications aren't working

If you’re not receiving notifications from your Oticon ON App, first make sure that app notifications are turned on in your phone’s settings. If they are, try uninstalling and reinstalling the app. If that doesn’t work, reach out to Oticon for further assistance.

5. App is draining phone battery quickly

App is draining phone battery quickly

If your Oticon ON App is draining your phone battery more quickly than usual, try closing all other apps and restarting your device. If that doesn’t work, try uninstalling and reinstalling the app. If the problem persists, contact Oticon customer support for assistance. Keep in mind that using the app for long periods of time or leaving it open in the background of your phone can also drain your battery more quickly.